Frequently Asked Questions

general questions:

Our service areas include Paranaque, Las Pinas, Muntinlupa, Makati, and Taguig areas. We can service areas in northern Metro Manila and the Calabarzon area, however, this may result in a higher transportation fee due to proximity to our main office located in BF Homes Paranaque.

Yes, this allows us to safely transport our butlers and equipment to your home and back to our main office. Our fees are based on proximity to our main office located in Paranaque. It covers the parking fee, gas expense, and toll fees.

Transportation fees are:
Muntinlupa and Paranaque                                 Php   350.00
Las Pinas City                                                            Php   400.00
Makati, Taguig, Pasay, and Manila                      Php 1,000.00
Dasmarinas, Imus, Bacoor and San Pedro       Php 1,200.00
Mandaluyong, Ortigas, and Pasig                      Php 1,500.00
Laguna and nearby areas                                     Php 1,800.00
Quezon City, Caloocan, and nearby areas        Php 2,000.00

The transportation fee is waived for residents of BF Homes Paranaque.

To confirm your booking, we only require a 50% downpayment of the total service fee. This helps us to mitigate last-minute cancellation of service requests which impacts our Butler’s pay and schedule.

For your safety and the safety of our staff during this pandemic, we only accept online payments via bank transfer or GCash. If you have a BPI account, we can provide you with our BPI QR code for your convenience.

Our Butlers are tested for Covid-19 prior to deployment to ensure that you and your family are safe while we are at your home. They will also be wearing PPE gear and shuttled to your home from our office and back to limit their exposure.

Cleaning Services:

Our Service fees are based on the scope of work and we don’t charge by the hour, so you can be assured that our trustworthy butlers will clean all parts of your house effectively and efficiently. You can visit our service pages to check our Cleaning service fees.

At a minimum, we will deploy 2 butlers to clean your home. Depending on the size of the residence or condo unit, we will deploy additional butlers to clean the entire space within the scheduled time.

We recommend starting at 9 am to ensure we are done cleaning your home before 4 pm. 

These are offered as add-ons to our Deep Cleaning service. Here are the add-on services we offer:

Cleaning of Refrigerator and organizing contents
One door                  Php 150.00
Two-door                  Php 300.00
Three-door               Php 450.00

Cleaning of Fan
Stand fan or Desk fan      Php  50.00
Ceiling fan                           Php 100.00

Decluttering, sorting, and organizing contents of a closet or kitchen/pantry cabinet
Php 900.00 for the 1st 2 hours
Php 100.00 for every succeeding hour

Sink de-clogging with steam
Bathroom      Php 100.00
Kitchen           Php 150.00

Waxing of floor (floor wax not included)
Php 50.00 per 20 sqm of floor area

The attic, basement, and garage areas are not included in the scope of our Deep Cleaning Service. Should you need these areas cleaned, you may add them to your booking request.

It would be best to have all services required booked prior to our butlers arriving at your home to ensure that clear instructions and expectations are set with the butlers.

Should a need arise for add-on services, please contact us via messenger or via a phone call to ensure that your invoice is updated and service warranty updated.

Handyman Services:

Depending on the scope of your service request, we may require an ocular assessment for major handyman installation or repairs. Our expert handyman will assess the work that needs to be completed or inspect the damage. He’ll make sure to identify the root cause of the issue and work with our team to get an accurate estimate of the time and materials needed. He’ll also present his findings to you and your options after his inspection.

Yes, our assessment fee is based on location which includes gas expense and administration fees. Our assessment fees are:

BF Homes Paranaque                          Php 300.00
Las Pinas, Muntinlupa,  & Sucat         Php 350.00
Bicutan, Makati, Taguig, & Cavite      Php 450.00

We can take care of sourcing the materials for you so you don’t need to go out and buy them. After the assessment, we will send you an invoice that itemizes the materials required to do the work. You will be only be charged for the materials actually used in the handyman work. You can be assured that you won’t be overcharged.